Ordering information

Pricing & Payment
All prices are shown in Euro (EUR). All prices are exclusive of shipping and local taxes and import duties.

Cherry Latex currently accept PayPal as the only payment method, either via your PayPal account or by credit card via the PayPal website (possible even if you don’t have an account). PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with us. We are however able to make refunds using the same systems when necessary. Once your payment is complete, you will receive a receipt for your transaction via email. For more information, please visit the PayPal website. We will start processing your order once cleared payment is received.

Shipment & Packaging
We ship our latex clothing by international couriers like Fedex, DHL, UPS and equivalent couriers for extra speed. This is the best option, and is recommended for high value orders. The shipments are fully trackable and as soon as your package has been dispatched, you will receive a notification via email. Please keep in mind that we will not be liable for any loss, injury, damage caused within delivery term or expense arising from any delay or non-delivery.
Postage and packing costs will be added to all orders at the appropriate rate.
Shipping Costs:
Zone 1
Delivery to Europe countries Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, UK:
Orders under €100 = €10
Orders over €100 = €15
Zone 2
Delivery to Europe countries Bulgaria, Croatia, Cyprus, Estonia, Greece, Latvia, Lithuania, Malta, Romania:
Orders under €100 = €20
Orders over €100 = €25
Zone 3
Delivery to Europe countries Switzerland, Norway, Belarus, Ukraine, Moldova:
Orders under €100 = €30
Orders over €100 = €35

Note: We are not responsible for any import duties charged at customs for parcels going outside the EU.

To protect your privacy, all of your latex purchases are being shipped in discreet packaging. On the packaging is no discernible indication regarding the content. All orders are carefully packaged including latex care instructions.

Cancellations & Returns 
Order cancellations are accepted within 3 days of payment received, after that we will have started producing your order and you won't be able to cancel it. The same applies to the case if you wish to make alterations to your order - we can accept changes up to 3 days after order placement. After that, you will have to place a new order.

All our items are made to order, we are therefore not offer refunds on the grounds that your purchase is no longer required, if you change your mind, you just don't fancy the items or for similar reasons; we give refunds under the condition that the goods are not what you ordered.

If the garments you have ordered suffer from manufacturing defects or are not what you ordered, we will replace them free of charge. Any manufacturing defects will be corrected or replaced at no additional cost. We cannot be held responsible for damage caused by misuse or poor care of garments. To be eligible for a return, your item must be unworn and be in the same condition that you received it, in an unwashed and unpolished state. It must also be in the original packaging. We cannot accept item which is dirty or damaged including marks of dressing or shiner. In this case the product will be sent back to customer at their expense. We cannot offer refunds for made-to-order garments.

Please contact us before returning items. We strongly advise you to use Signed-for-Delivery or equivalent, as we cannot exchange your garments if they get lost in the post. Items can only be replaced after the returned goods have been received, and have undergone a quality control check. If you are returning garments from outside the European Union, please mark your Custom Declaration ‘’ITEMS RETURNED FOR REFUND’’, otherwise duty may be charged and we will not be able to accept the package.

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